Privacy & Cookies

www.saxtyswines.co.uk ("The Website") is owned and operated by Saxtys Wines, part of Saxtys Bar, Restaurant and Club, 33 Widemarsh Street, Hereford, HR4 9EA.  

Your privacy is very important to us and we are committed to protecting it. This policy, together with our Terms and Conditions, explain how we may use and protect any information that you give us and how we use cookies, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them. We may change this Policy from time to time by updating this page. If you have any questions, please Contact Us.

Nothing in our Terms and Conditions or this Policy affects your rights under the Data Protection Act 1998.



YOUR PERSONAL INFORMATION

The Information we collect about you

  • When you place an order we will ask you for your name, email address, billing address, delivery address, telephone number and credit/debit card or other payment information.
  • We may ask for your information if you contact us, either in writing or call customer services.
  • We may also ask you to input personal information such as your name and email address if you’d like to be notified of specific offers or product availability.

What we do with your information

We use the personal information you give us only for the following purposes:

  • To verify your age
  • To process your order
  • To contact you regarding a specific enquiry you make
  • To administer and operate your account.
  • For statistical analysis so that we can improve our website and the services we offer
  • Manage promotions, competitions, customer surveys and questionnaires.
  • To personalise our communications with you and your experience when you shop with us
  • To notify you of products or special offers that may be of interest to you
  • To tell you about important changes to the Website and our services.

Your personal information is safe with us and will never be released to companies outside Saxtys Wines for any other marketing purposes.


Who we share this information with

Your personal information will be used for the above purposes by relevant staff at Saxtys Wines. It may also be disclosed to other businesses that help us run our business, including:

  • For the purpose of processing your orders and authorisation of your payment
  • To credit reference and fraud detection agencies in order check and verify your identity, and prevent or detect crime. Those agencies may keep a record of that information. This is not a credit check and your credit rating will be unaffected
  • Warehousing and distributors of our products
  • Couriers and delivery companies involved in the delivery of your order
  • Where required or otherwise permitted to do so by applicable laws and/or regulations, for the purpose of responding to a court order, or a request for cooperation from a law enforcement or other government agency, or in order for us to establish or exercise our legal rights or defend legal claim

Other than as set out above, we will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.


Disclosing your information

We will never disclose your information to anyone outside Saxtys Wines except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.


 

COOKIES

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

We use cookies to make it easier to use our site and to improve the way the site works. A cookie allows us to remember the contents of your basket, remember your choices and potentially to customise the site so that it’s more relevant for you. Additionally we use analytics cookies to help us understand how visitors use the website so that we can improve it.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. 


Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

  • Strictly necessary cookies - These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies, services you have specifically asked for, like shopping baskets or e-billing, cannot be provided. For those types of cookies that are strictly necessary, no consent is required.
  • Performance cookies - These cookies collect anonymous information about how visitors use the Website, for instance which pages are visited and if visitors get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.  By using the website, you agree that we can place these types of cookies on your device.
  • Functionality cookies - These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are there to improve your website experience and the information these cookies collect may be anonymised, they cannot track your browsing activity on other websites. By using the website, you agree that we can place these types of cookies on your device.
  • Using browser settings to manage cookies - The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.


Changes to our policy

This policy replaces all previous versions and is correct as of January 2015. We reserve the right to change the policy at any time.


Contacting us

If you have any queries, please contact us at sales@saxtyswines.co.uk