Terms & Conditions

 

1. Age Verification:

1.1 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. Saxtys Wines reserves the right not to accept any order.  

1.2 In registering your details with us to order, a date of birth shall be requested.  This is to prevent the sale of alcoholic goods to children. Your details shall be checked and verified to ensure your eligibility for the sale. The information used will shall not be used for anything other than to verify ID. This verification is requested by the local authority in order for us to operate.

1.2 Saxtys Wines operates a Challenge 25 policy.  Our couriers shall require proof of age prior to alcoholic goods being handed over.  If you or the person receiving your delivery are lucky enough to appear to be under 25, you will need to produce valid ID to accept your order or it will be withheld and a refund issued.  The only acceptable proof of identity shall be a photographic driver’s licence, a passport or an Identity Card containing the PASS Hologram. 

 



2. Payment:

2.1 We accept Debit Card and Credit Card transactions through HSBC. The Cards we accept are Mastercard / Visa / Visa Delta / Visa Electron / Solo / Switch / Maestro. The goods will not be delivered until the customer’s funds that have been paid to Saxtys Wines have cleared in full.  We also accept Paypal payments.  We do ask that all orders are placed through the site to ensure that cards are subject to full security checks offering our consumers and us peace of mind. See 7. Credit Card Security below.

2.2 Please be aware when refunds are issued, it may take several days to reappear in your account.  This is completely out of our hands. 

 



3. The Order Process

3.1 We reserve the right to cancel an order up to the point of delivery and we are under no obligation to give a reason.

3.2 The processing of a payment and acknowledgement of an order does not constitute a legally binding contract and if we are unable to fulfil an order we will offer you alternative options or a full refund as appropriate. We are not obliged to compensate you in any way for being unable to fulfil your order.

3.3 By completing and submitting the electronic “Place Order” form (during the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.  Neither submitting the electronic “Place Order” form or completing the checkout process constitutes our acceptance of your order. The order is deemed as accepted and the contract entered into at the point the goods are delivered and signed for.

3.4 Once you have placed your order, confirmation will be sent to you via e-mail, complete with your Transaction and Order Reference Numbers.  If you wish to track your delivery, please provide a mobile number.

3.5  If you wish to Cancel your order, you entitled to do so at any time after the order has been placed and within 14 working days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods.  Delivery and collection charges are not refundable and will be deducted from the balance to be returned which we will notify you of on reciept of your return request.  Please see our delivery and returns page for full information.

 



4. Pricing and Descriptions of Goods

4.1 Saxtys Wines cannot be held responsible for pricing or description errors due to software mal-function, or human error. Unfortunately mistakes and technical errors do occur from time to time.

4.2 While we make every effort to ensure that prices on our website are correct, occasionally, errors do occur. If an error becomes apparent after you have placed your order, we will either contact you and offer to complete the order at the correct price or cancel your order.  We are not obliged to fulfill your order at the incorrect price.  We reserve the right to alter the prices stated on this website at any time.

4.3 All goods are offered subject to availability. We cannot guarantee the availability of specific vintages and alternative vintages may be sent out as a replacement without notice. We will always try to ensure that wines are of the vintages quoted on our list, however if one vintage becomes exhausted, the next available vintage will replace it.  

4.4 All products are offered subject to availability.  Unfortunately some products do go out of stock between placing an order and it being prepared for delivery.  In the event that a product is unavailable, we shall contact you to arrange replacement of the same value at no extra cost, or make alternative arrangements that are acceptable to you, or issue a full refund as appropriate.  All details will be confirmed before dispatching the goods.   Please note, if you have not provided us with the correct telephone or email details, it may take us longer to contact you or not be able to contact you at all.  Please check the details of your order carefully.

4.5 Photographs of bottles and labels are for illustrative purposes only. Packaging changes occur frequently and photographs are not always updated.

4.6 Please check your order confirmation and notify us immediately of any discrepancies in the order or customer details. 



5. Delivery:

We offer a range of delivery options:

Collection directly from Saxtys Wine Bar in Hereford. This is of course, free of charge. Please Call or Email us to arrange a pick-up time so we can make sure one of our Wines Team will be available.  Please note we are in Herefordshire, so do not use this option unless you are able to collect from our premises, your order will NOT be shipped without a delivery payment.

Standard Courier Service. Goods will be delivered to most uk addresses on the next working day before 6pm when the order has been placed by 3pm and subject to stock availability. This option is priced at £6.95 per consignment. There sare some restrictions for Highland and Island postcodes.  Please see our delivery page.

Premium Courier Service. Three options for this can be found on our delivery page. For Premium next day delivery, orders must be placed before 12 noon. Saturday services are available. All orders are subject to stock availability. We will contact you as soon as possible to arrange a similar product or a later delivery date once the stock is available.

• International Service.  We regret we cannot currently deliver intercontinentally.  We can deliver to selected countries in mainland Europe and the Republic of Ireland but  cannot fulfil orders through the website for outside of the UK and Channel Islands.  If you require a delivery to the Republic of Ireland or to Mainland Europe, please contact us directly for a quote.

 See our delivery page for full delivery terms.

 



6. Glass Hire:

6.1 All prices are exclusive of VAT which will be charged at the rate ruling on the date of the invoice. Hire charges are based on a ‘Time on Hire’ basis and not on a ‘Time Used’ Basis. Hire Charges quoted are for a 72 hour hire and are based on the customer collecting and returning the goods.  Delivery can be arranged at an extra cost.

6.2 Items not returned by 1:00pm on the return date will be charged extra at one third of the hire rate for each day overdue.

6.3 It is the responsibility of the Customer to ensure that users of the equipment exercise adequate care to avoid injury. Saxtys Wines will not accept responsibility for injury caused through irresponsible behaviour. Ownership of all hired equipment remains at all times with Saxtys Wines. The customer has no rights over any equipment other than that it is hired to them. Any losses or breakages will be charged for at the retail replacement price at the time of loss or breakage. This is taken from the deposit. No substitute items will be accepted under any circumstances.

6.4 In addition to the hire charges a deposit of £100 is required on confirmation. The deposit, less the replacement cost of any losses or breakages will be reimbursed when the items are returned. Where the deposit is not sufficient to cover the replacement cost the Customer is liable for the balance.

6.5 Payment in full (Hire and deposit value) is required in advance of the hire, unless another arrangement has been confirmed by Saxtys Wines.

6.6 All equipment is dispatched from Saxtys Wines clean and ready to use. A non-negotiable cleaning charge applies to all orders of 15p (ex. Vat) per glass.  

6.7 All items on Confirmation of Order have been booked for you. Items and quantities may not be altered within 48 hours of the function. The deposit will be fully refundable if the order is cancelled before this time.

 



7. Credit Card Security:

7.1 All credit card transactions processed from this site use 128-bit encryption to create a safe and secure shopping experience for you. Once you reach the order process, you will notice a padlock appear at the bottom of your browser window. Also, the address at the top will change to begin with https://www instead of http://www. Both are signs you are entering a secure site.

7.2 We take card fraud extremely seriously and use checking procedures that may be more stringent than other sites. As such, if we believe there is a small possibility of a transaction being fraudulent, we do reserve the right to make extra checks as we feel necessary which may delay your order or we may withhold an order entirely in which case a full refund will be issued back to the method of payment used and goods will not be sent out.  We apologise for any inconvenience or offence this may cause, but as a small independant business selling high value goods, we do reserve the right to not only protect our own property but potentially that of others by ensuring potentially fraudulent transactions are not processed.

 



8. Privacy Policy:

We will collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell or redistribute information that you provide to us to any other companies, organisations or individuals. We may send you promotional emails about our products and services on occasion, you may unsubscribe from this at any time.  See our full privacy and cookies policy here: Privacy & Cookies




9. Returns Policy:

Please view our full returns information here Delivery & Returns




10. Claims & Queries:

All goods must be examined and we must be notified of any breakages immediately and within two days of delivery at the latest. Please contact us straight away if you have any problems or enquiries.  Should you have a query regarding your order, please phone or email us on 01432 357872 or email sales@saxtyswines.co.uk




11. Complaints:

Any complaints in respect of quality or service will be dealt with as soon as possible by a member of our team. In the event of complaint please e-mail sales@saxtyswines.co.uk giving as much detail as you can. Please note we are a small team and emails may not always be responded to straight away.  Please bear with us and we will do our best to help.




12. Unlawful or Prohibited Use:

12.1 You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner which may harm Saxtys Wines, Saxtys or any other parties or adversely affect the site functionally or its use by others.

12.2 You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

12.3 As stated above, we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.




13. Trademarks:

All trademarks that appear on this site are the property of their respective owners.




14. Website Terms of Use:

14.1 All the information on this site is intended for guidance only. The website is regularly updated; however products and prices are subject to change without prior notice.

14.2 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time.

14.3 By clicking the 'Place Order' button you agree to these terms and conditions.